Privacy Policy Terms and General Conditions - 10indispensa

Terms of sale:
1. Subject
1.1. The present general conditions of sale regulate the sales contract relating to any purchase made through the e-commerce site www.diecindispensa.com. The site is owned by: Biobuo soc. coop r.l. – Via de Peligni 22 – 03100 Frosinone (FR) Italy – VAT number 02908720606.
1.2. The Owner is not a party to this contract, but the owner of all the rights on the domain name of the site, to the logos, to the registered trademarks, relating to the products presented on the site, and the copyright holder relative to the site and its contents .
1.3. Any communication from the Consumer connected and / or related to this contract – including any reports, complaints, requests concerning the purchase and / or delivery of the products, the exercise of the right of withdrawal, etc. – must be sent to the Seller at the e-mail address info@diecindispensa.it
1.4. Each purchase is subject to the general sales conditions published on the site at the time the contract is concluded pursuant to article 3 below.
1.5. The site is dedicated to retail sales and as such is intended for the exclusive use of consumers. The possibility of buying products on the site is therefore reserved exclusively to a “consumer” subject, as a natural person who acts for purposes unrelated to any business, commercial, craft or professional activity carried out. All those who are not “consumers” are requested not to execute product purchase orders via the site.
1.6. Simultaneously with the execution of the purchase order, the Consumer accepts that the confirmation of the information relating to the order made and the general terms and conditions contained in this contract are sent to him by e-mail to the address stated by him during registration to the site . The Seller reserves the right not to execute orders from subjects other than the “consumer” or who do not comply with its commercial policy.
1.7. In order to validly conclude this contract, it is necessary to be of legal age (18 years) and the legal capacity to act, which the Consumer declares to possess.
1.8. Any costs for connecting to the site via Internet, including telephone charges, are charged to the Consumer, according to the rates applied by the operator selected by the Consumer himself.

2. Characteristics of the products and their availability in the various geographical areas.
2.1. The products are sold by the Seller with the characteristics that are described on the Site at the time the order is sent by the Consumer and according to the general conditions of sale published on the Site at the time of the transmission of the order, with the exclusion of each other condition or term.
2.2. The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, in compliance with current legislation. The products are offered at the general contract conditions indicated on the site at the time the order is sent until stocks run out.
2.3. Prices and goods for sale on the site are subject to change without notice. Therefore, before sending the purchase order pursuant to the following point 3., the Consumer is asked to check the final sale price.
2.4. The Seller reserves the right, without prior notice, to modify the goods present on the site or to modify their characteristics at any time and without any prior notice or obligation.
2.5. The Seller reserves the right to make changes and improvements to any property offered on the site, without the obligation to make such changes to those already sold.
2.6. This site can be accessed by users from all over the world and the site may contain references to goods that are not available or cannot be purchased in the site visitor’s country.
2.7. The Products on the site or intended for sale are reserved for sale exclusively in the countries indicated in the list on the site at the time the order is sent.

3. Finalization of the contract.
3.1. Product presentations on the site are not binding for the Seller, and represent mere invitations to offer, not offered to the public.
3.2. The purchase order sent by the Consumer to the Seller through the site has the value of a contractual proposal and is subject to these general contract conditions, which form an integral part of the order itself and which the Consumer, by sending the order to the Seller , must accept in full and without reservation. Before proceeding with the purchase of the products, by sending the purchase order, the Consumer will be asked to carefully read these general conditions of sale and the Information on the right of withdrawal. Furthermore, the Consumer will be asked to identify and correct any errors in entering his data.
3.3. The purchase order of the Consumer is accepted by the Seller by sending to the Consumer, at the e-mail address declared by the latter at the time of registration to the site, an e-mail confirming the order, which will report the link to the text of these general sales conditions, the summary of the order placed and the description of the product ordered. The Consumer order, the Seller’s order confirmation and the general contract conditions applicable to the relationship between the Parties, will be filed electronically by the Seller in its computer systems and the Consumer may request a copy by sending an e-mail notice to the Seller at info@diecindispensa.com.
3.4. The contract is considered completed when the Consumer receives the order receipt from the Seller via e-mail. Pursuant to current legislation, the order and the order receipt are considered received when the parties to whom they are addressed are able to access them.

4. Product selection and purchase procedure.
4.1. The products presented on the site can be purchased through the purchase procedure on the site. This procedure involves the selection of products of interest to the consumer, with their inclusion in the specific virtual shopping cart. After the selection of the products, in order to purchase the products selected and included in the cart, the Consumer will be invited to register on the site, providing the requested data, or to log in, if the Consumer is already registered or to provide his own data in order to complete the order and allow the completion of the contract. In order to allow the purchase, the Consumer will be asked to confirm his / her data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected products, the billing address and a number telephone where you can contact him for any communications relating to the purchase made, if they are different from the data supplied together with the registration. The Consumer will see a summary of the order to be executed and that will be definitively sent to the Seller and will produce the effects described in the previous par. 3.2. of this contract. For accounting and administrative reasons, the Seller reserves the right to verify the personal details indicated by the Consumer. If the payment is made by credit card, the purchase amount will be debited exclusively upon receipt of the order by the Seller.
5. Delivery of goods and acceptance.
5.1. Generally the site indicates the availability of each product and the delivery times of the same, however, such information is to be considered purely indicative and not binding for the Seller.
5.2 The Seller undertakes to do everything in its power to comply with the delivery times indicated on the site and, in any case, to deliver within a maximum period of 10 days from the sending of the order confirmation to the Consumer.

5.3. Not being able to guarantee the availability of the products indicated on the site, if a product ordered by a Consumer is not available, the Consumer will be promptly informed by the Seller and the payment, possibly already made by the Consumer, will be promptly reimbursed.
5.4. The shipment of the products ordered by the Consumer will take place in the mode selected by the Consumer, among those available and indicated on the site at the time the order is sent. The Consumer undertakes to check without delay, and in any case no later than 3 days from receipt of the products, that the delivery is correct and includes all and only the products purchased and to inform the Seller within this period of any defect in the products received or of their difference with respect to the order made, according to the procedure referred to in the following art. 9 of this contract. Should the packaging or wrapping of the products ordered by the Consumer arrive at destination clearly damaged, the Consumer is asked to refuse delivery by the carrier / shipper or to accept delivery “with reservation”.
5.5. After the deadline referred to in the previous par. 5.4., The delivered products will be considered definitively accepted by the Consumer.
5.6. Risk of loss. All items purchased from www.diecindispensa.com are made pursuant to a shipping contract, the risk of loss and the title of such orders is transferred to the Customer as soon as the delivery of the items will be entrusted to the carrier. Without prejudice to the guarantee of supplying the goods in an insured form which in any case protects the buyer from damage due to any loss.

6. Prices, shipping costs, taxes and fees.
6.1. The price of the products is the one indicated on the site together with the sending of the order by the Consumer. The prices of the products indicated on the site are VAT included, do not include shipping costs, which are counted before the confirmation of purchase by the Consumer and that the Consumer himself undertakes to pay to the Seller in addition to the price indicated on the Site and not include any taxes or duties due in the manner and terms established by each individual State of delivery of the goods.
6.2. Depending on the country in which the products are to be delivered, the relative shipping costs will be displayed on the site during the order creation process, which the Consumer undertakes to pay in addition to the price of the ordered products.
6.3. The Consumer must pay the total price to the Seller, the one as indicated in the order and confirmed in the confirmation of the order sent by e-mail from the Seller to the Consumer.
6.4. If the products are to be delivered in a country outside the European Union, the total price indicated in the order and confirmed in the order confirmation, including VAT, is net of any customs fees and any other sales tax, that the Consumer undertakes to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the products will be delivered. The Consumer is invited to inquire with the competent bodies of his country of residence or destination of the products, in order to obtain information on any duties or taxes applied in his country of residence or destination of the products.

6.5. The Consumer is solely responsible for any additional costs, charges, fees and / or taxes that a given country may apply to products ordered under this contract, for whatever reason.
6.6. The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and / or taxes referred to in the previous paragraphs. 6.4. and 6.5., at the time an order is sent to the Seller, it cannot constitute a cause for termination of this contract and that it cannot in any way charge the aforementioned charges to the Seller.
7. Payments.
7.1. Orders placed through the site can be paid by credit card on the conditions described below.
7.2. If the payment is made by credit card, the Consumer will be transferred to a protected site and the credit card data will be communicated directly to Stripe, the operator that deals with payments on behalf of the Seller. The transmitted data will be sent in protected mode, through the encrypted transfer of data with a 256 bit SSL (SecureSocketLayer) system. Such data is not accessible even for the Seller.

6.5. The consumer is only responsible for any additional costs, charges, fees and / or taxes given to this country, for whatever reason.
6.6. The consumer declares that the lack of knowledge of the costs, duties, taxes and duties referred to in the previous paragraphs. 6.4. and 6.5., at the time of the order is not a cause for the termination of the contract.
7. Payments.
7.1. Orders placed through the site can be paid by credit card on the conditions described below.
7.2. The credit card operator will be communicated directly to Stripe, the operator that deals with payments. The transmitted data will be protected in the protected mode, through the encrypted transfer of 256 bit SSL (Secure Socket Layer) system. Such data is not accessible even for the seller.

8.6. The reporting of the lack of conformity must be forwarded by the Consumer to the Seller via e-mail to the address info@diecindispensa.com; the Seller will promptly notify the Consumer of the methods by which to return or make the product available.
8.7. The Seller, through the assistance service of the manufacturer of the products, will carry out the quality checks to verify the actual non-conformity of the product itself and will provide feedback to the Consumer via e-mail to the Consumer address provided during the registration process. site.
8.8. In case of ascertained non-conformity of the product, the Seller will reimburse the Consumer for the price of the product inclusive of the shipping costs incurred for the return of the non-compliant product or alternatively, at no cost to the Consumer, to repair the product or replace it with a new product; in this latter case, the non-conforming and replaced product will remain the property of the Seller.
8.9. The aforementioned reimbursement will be made by the Seller to the Consumer by bank transfer or, where possible, by the same means of payment used by the Consumer when purchasing the product. It will be the responsibility of the Consumer to communicate to the Seller, again via e-mail to info@diecindispensa.com, the bank details to make the transfer in his favor and to ensure that the Seller is placed in the condition to be able to return the sum due .

9. Liability for defective products.
9.1. As for any damage caused by a defective product, the provisions of European Directive 85/374 / EEC and Italian Legislative Decree n. 206/2005 (Consumer Code). The Seller, in the capacity of distributor of the products through the site, is freed from any responsibility, none excluded and / or excepted, indicating the name of the relative producer of the product

10. Right of withdrawal.
10.1. The Consumer has the right to withdraw from this contract, without penalty, within 10 working days from the day of receipt of the ordered products, for any reason and without having to justify his decision in any way. In the aforementioned hypothesis, the Seller will retain the shipping costs, any duties or additional taxes for resetting the product.
10.2. The Consumer may exercise the right of withdrawal within the aforementioned deadline by sending an explicit declaration of withdrawal by e-mail to customer care at info@diecindispensa.com. The Consumer will be provided with a Return Form with the relevant Return Code.
10.3. In order for the right of withdrawal to be validly exercised, if the shipment or delivery of the ordered products has already taken place, the Consumer will be required to return the same within the peremptory time of 10 working days from receipt of the products or 10 working days from the transmission of the Form and the Return Code, together with the Return Form properly prepared and complete with the Return Code provided to them, sending them to or delivering them at: Biobuo soc. coop r.l. – Via de Peligni 22 – 03100 Frosinone (FR) Italy – VAT number 02908720606.
10.4. It is understood that the risks and transport costs relating to the return of the products to the Seller will be borne by the Consumer.
10.5. In order for the right of withdrawal to be validly exercised, the products must be delivered or in any case sent to the Seller intact (without any sign of wear, abrasion, scratching, scratching, deformation, etc.), complete with all their elements and accessories , accompanied by the attached instructions / notes / manuals, the original packaging and packaging and the warranty certificate, if present. Failing this, the Consumer will not be entitled to a refund of the amount paid. To this end, therefore, it is advisable to cover the original wrapping of the products with other protective packaging that preserves their integrity and protects them during transport even from writing or labels.
10.6. The Seller will take delivery of the returned products, reserving the right to verify that they have been returned in the conditions described in the previous paragraph. 10.5.

10.7. If the verification of the returned products has a positive outcome and the right of withdrawal has been validly exercised in the terms and according to the foreseen procedures, the Seller will refund the Consumer the full amount paid for the purchase of the products, including the expenses of shipment previously incurred by the Consumer for the same purchase, in the shortest possible time and in any case within 10 days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Consumer.
10.8. The aforementioned refund will be made by bank transfer to the Consumer, the Consumer will be responsible for communicating to the Seller, by filling in the appropriate field in the Return Form, the bank details to make the transfer in their favor and to ensure that the Seller is put in the condition of being able to return the sum due. If the payment is made by credit card, the aforementioned reimbursement will be executed in the terms indicated directly by crediting the amount due on the credit card used by the Consumer for payment.
10.9. In the case of shipping outside the European Union, specify on the customs declaration that it is a defective return or product. Furthermore, returned goods must be declared without any commercial value. The Customer must be able to provide proof of delivery

11. Further cases of return.
11.1. If the Consumer ascertains, within the term referred to in the previous par. 5.4., That the product received has arrived defective or not corresponding to the one ordered, the Consumer can report it, always within the aforementioned deadline, to the Seller by sending a communication by e-mail to Customer care at info@diecindispensa.com.
11.2. The Seller, after carrying out the appropriate checks, will invite the Consumer to return the product within 10 days of placing the order, together with the completed and completed Return Form with the Return Code provided to him, sending it or delivering it to: Biobuo soc. coop r.l. – Via de Peligni 22 – 03100 Frosinone (FR) Italy – VAT number 02908720606.
11.3. The product must be returned or in any case sent to the Seller intact (without any sign of wear, abrasion, scratching, scratching, deformation, etc.), complete with all its elements and accessories, accompanied by instructions / notes / manuals attached , from the original packaging and packaging and from the warranty certificate, if present, and in any case in the conditions in which it was received by the Consumer. Otherwise, the Consumer will not be entitled to any refund. To this end, therefore, it is advisable to cover the original wrapping of the products with other protective packaging that preserves their integrity and protects them during transport even from writing or labels.
11.4. Following verification of the returned product by the Seller, if the conditions are met, the latter will reimburse the Consumer for shipping costs incurred for the return of the product and to send him, without any additional expense, a new product or the product actually ordered as soon as possible, provided it is available; otherwise, only the price paid for the defective product will be refunded.
11.5. The aforementioned refund will be made by crediting the amount due on the credit card used by the Consumer for payment.

12. Intellectual property rights.
12.1. The Consumer declares to be informed that all the contents present on the site are protected by copyright and other provisions in force concerning intellectual property: all rights are the exclusive property of Biobuo soc. coop r.l. – Via de Peligni 22 – 03100 Frosinone (FR) Italy – VAT number 02908720606.
12.2. The contents of the site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of Biobuo soc. coop r.l. – Via de Peligni 22 – 03100 Frosinone (FR) Italy – VAT number 02908720606.
13. Consumer data and privacy protection.
13.1. In order to proceed with the registration, the forwarding of the order and therefore the conclusion of this contract, certain personal data are requested through the website from the Consumer. The Consumer acknowledges that the personal data provided will be recorded and used by the Seller and by Biobuo soc. coop r.l. – Via de Peligni 22 – 03100 Frosinone (FR) Italy – VAT number 02908720606, in accordance with and in compliance with the legislation referred to in the Italian law DLgs. n. 196/2003 and s.m.i. – Privacy Code, to implement this agreement and, subject to your consent, for any further activities as indicated in the specific privacy statement provided to the Consumer through the site at the time of registration.

13.2. The Consumer declares and guarantees that the data provided to the Seller during the registration process are true and correct.
13.3. The Consumer may at any time update and / or modify his personal data provided to the Seller through the specific section of the “My Account” site accessible after authentication.
13.4. For any further information on the methods of processing personal data of the Consumer, please access the Privacy Policy section and read the General Terms and Conditions of Use carefully.
14. Security.
14.1. Although the Seller takes measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations related to the protection of electronic communications via Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the site, even after the Consumer has authenticated (login), are not accessible or viewable by unauthorized third parties.
14.2. The Seller, with regard to data relating to payments by credit card, uses the services of the company Stripe which adopts technological systems designed to ensure the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.

15. Force majeure.
15.1. The Seller will not be liable in the event of total or partial non-fulfillment of the obligations borne by him in this contract if such failure is caused by unforeseeable events and / or natural events beyond his reasonable control, including, but not limited to, , catastrophic natural events, acts of terrorism, wars, popular uprisings, lack of electricity, general strike by public and / or private workers, strikes and / or restrictions on the viability of couriers and air connections.
16. Applicable law and competent court.
16.1. The contract will be regulated and interpreted in accordance with Italian laws.
16.2. The Parties agree that the application to the present contract of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
16.3. For any dispute arising from or related to this contract: a) the Court of the place of residence or domicile of the Consumer, if “consumer” pursuant to current legislation; b) exclusively the Court of Rome, Italy, in any other case.
16.4. For all that is not expressly provided for here, the provisions of the law in force in the Italian law and in particular, for consumers, the provisions of Section II, Chapter I, Title III of the Italian Legislative Decree n. 206/2005 and s.m.i. (Consumer Code).

17. Assignment.
17.1. The Parties may not assign or otherwise transfer to third parties any of their rights and obligations arising from this contract, without the prior written consent of the other party.
18. Validity of the clauses.
18.1. The headings of the clauses used here are to be considered purely indicative and have no effect on the identification of the content and on the interpretation of this contract.
18.2. These conditions do not affect the rights attributed by the Italian law to the Consumer acting as a consumer or the rights guaranteed to him by the mandatory provisions of the order to which he is subject.
18.3. In the event that a clause or part of a clause in these general conditions should be considered invalid because in contrast or contrary to a law, all other clauses of this agreement or parts of the same clause will remain fully valid and effective.
19. Final Provisions.
19.1. This contract replaces all the contracts, agreements and understandings previously established between the Parties and, together with the order, the order confirmation and the general conditions relating to the use of the site, constitutes the entire agreement between the Parties in on the subject of this contract.
19.2. The Consumer declares not to have been induced to adhere to this contract by previous oral statements.
19.3. Any change or modification of this contract must be accepted in writing by both Parties.
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